Do you offer a Rush service?
Yes! 1-3 days. Is there a fee?
Yes, $150 net
What decoration methods do you offer?
Please see our decoration methods here
What type of decoration is included in the price?
1 color 1 location silkscreen or engraving (up to 5 sq. inches)
Can you bill a third-party shipping account?
Are you able to order less than the minimum?
Yes. Half of 1st column quantity is the absolute minimum. Plus a $45 net fee per style.
Do you offer a discount for self-promotions?
Yes. EQP + FREE Setup + FREE Ground Shipping
Do you know how I can connect with my multi-line rep?
What is your sample policy?
Do you offer spec samples?
Yes. EQP Less 25% + Half Setup + FREE Ground freight
Can we co-brand with your sports & entertainment licenses?
National and Regional Sponsors - Please contractpromo@picnictime.com
Is Picnic Time a member of the Fair Labor Association?
Yes. The California Transparency in Supply Chains Act (SB657) was designed to provide consumers with the information to make informed purchasing decisions regarding the products they buy and the companies and brands they support. For complete details on the Bill, the Fair Labor Association, and Picnic Time’s participation, read ourcompliance statement.
Can Picnic Time produce custom products?
Many of our stock products can be decorated with your company’s or client’s logo. For larger volume orders, we can create custom styles to meet your needs.
How long does the food stay hot/cold?
Many of our items include ThermoGuard insulation. Our Thermoguard insulation keeps your food at the proper temperature for 5-8 hours depending on the outside temperature. Separate hot/cold packs are also available to keep your perishables fresh longer.
Can I use ice in my insulated cooler?
Although many of our products have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use gel ice packs. They are cleaner, cooler and more practical as they keep food dry and are reusable.
How can I order spare or replacement parts?
Call our customer service line and one of our staff will assist you in finding a retailer who stocks the item you need.
Are Picnic Time products safe?
Picnic Time products comply with all state and federal environmental laws including proposition 65 and do not contain unsafe levels of any chemicals known to the state of California to cause cancer or reproductive toxicity. All products that contain PVC such as waterproof linings or backings contain minimal amounts of lead that are non-transferable and are undetectable by surface testing methods. In independent lab tests, our waterproof linings were found to contain lead but at levels far below the 300 parts per million that would be considered a health risk. Picnic Time is committed to providing safe, durable, and environmentally responsible products. We are actively developing new materials to replace PVC in the near future.
How should I wash my Picnic Time products?
Care instructions are included in the Specs section of each product page on the this site.
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