FAQS

Why, certainly. We can get you your products in 1-3 days. But it’ll cost you! …cost you a reasonable fee of $150 net. Please contact us to learn more.

From laser engraving to embroidery, from silkscreen to digital prints to sublimation and more, we stay on the crest of innovation to ensure that we can offer you the best promo products in the industry. Learn more about our decoration methods here or contact us here to inquire about your idea.

On any eligible product, you can design a 1 color, 1 location silkscreen or engraving (up to 5 sq. inches) included in the price.

You betchya, a Fed Ex or UPS account works just dandy for us.

Yes. Half of 1st column quantity is the absolute minimum. Plus a $45 net fee per style.

Yes, promote yourself - we believe in you! Our discount is EQP + FREE Setup + FREE Ground Shipping.

Please contact contactpromo@picnictime.com to contact promo - and your multi-line rep.

Our simple sample policy: EQP less 25%

We sure do! Get spec samples at EQP Less 25% + Half Setup + FREE Ground freight

If you are a National and/or Regional Sponsor, you surely can - please email us at contractpromo@picnictime.com so we can get you in touch with the right member of our team.

We <3 art! Yes, please email your artwork to promo@picnictime.com and reference your P.O. number in the email subject line.

Vector Art(logos, etc.):.eps,.ai, or.pdf(with embedded or outlined fonts)
Raster Images(photography, etc.):.psd,.jpg,.tif, or.pdf(PC format, 300 dpi minimum or 1800 x 1800 pixels)
Artwork Services are available at a rate of $60.00/hour.

Yes, undecorated products are sold at the prices and minimums listed on the website.

Yes, if you ask nicely. Please email us at promo@picnictime.com to learn more.

You better believe it! From logo decoration to small orders to large custom orders, we do it all. We’re also excited to hear your ideas - we love to collaborate with individuals, as well as businesses large and small to make your custom product dreams come true. We even have a whole team dedicated to making those custom product dreams come true! Without your dreams, they’d have nothing to do - our team needs you!

Although many of our products have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use gel ice packs. They are cleaner, more practical, and (literally) cooler. Why? They keep food dry, they’re reusable, and they, again literally, are cooler than cool (or at least cooler than ice!) Our products are designed to insulate items for 5 - 8 hours. This may change due to temperature, items put inside, etc., but should be a reliable range.

Just ask! When we said, Built to Last, we meant it. To start your replacement, head on over to our Built to Last page for more info on the process and to contact us.

Some amount of weathering is part of what makes waxed canvas look cool. But, if you have a major scratch, don’t worry, we can help! In just a few, simple steps you can have your product looking good as new.

Care instructions are included in the Specs section of each product page on this site.

Picnic Time products comply with all state and federal environmental laws including proposition 65 and do not contain unsafe levels of any chemicals known to the state of California to cause cancer or reproductive toxicity. A few of our items have California Prop 65 warnings such as BBQ Grills. This is because grills create smoke and smoke is known to contain chemicals that cause cancer - if you find a grill that doesn’t have a Prop 65 warning, worry about what else they aren’t telling you! In all instances, though, Picnic Time is committed to providing safe, durable, and environmentally responsible products.

Oh heck yea! The California Transparency in Supply Chains Act (SB657) was designed to provide consumers with the information to make informed purchasing decisions regarding the products they buy and the companies and brands they support. For complete details on the Bill, the Fair Labor Association, and Picnic Time’s participation, read our compliance statement.

All of our items are designed in California and developed in factories all over the world. We have relationships with many different factories all over the world, but you can always find country of origin details on our product pages for more information about where your products come from.

Oh we loooove the press and, honey, we are ready for our close-up! Please send an email to marketing@picnictime.com

Great question! The whole story is 100% biopic caliber - think, entrepreneurial ingenuity, the American dream, families coming together to make the dream happen - but for now we’ll settle for our About Us page. Read the full story - we promise it’s worth the read.

We’re always looking for new, motivated talent to join the fam. You should be dedicated to having an awesome time, passionate about creating a supportive and fun work environment, and always excited to learn. Does that sound like you?! Well then, check out our current openings here.

We may not be perfect, but we’re doing our best to make all our items sustainable. Unlike many companies, we’ll always be honest about where we are in the process and we’re excited to bring you along as we work to lower our footprint and make lasting change to our industry. Learn more about our efforts here.